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Refund Policy

Last updated: August 5, 2026. Seller: CONECT PRO DIGITAL LTDA (CNPJ 60.071.188/0001-90), Rua Doutor Celestino 122, Sala 708, Centro, Niteroi, RJ, 24020-091, Brazil. Contact: suporteselos@gmail.com.

The short version

Ask within 60 days of purchase and you get 100% of your money back. No form, no reason required, no questions asked. You keep the file.

How to request one

  1. Email suporteselos@gmail.com from the address you used at checkout.
  2. Write "refund" and, if you have it, your order number. Nothing else is needed.
  3. We process it within 2 business days.

The money returns to the original payment method. Your bank or card issuer usually posts it within 5 to 10 business days after we process it, which is outside our control.

How the refund is processed

The order is handled by Digistore24 as reseller, so the refund is issued through Digistore24 to the payment method you used. You can request it directly from us at the address above, or through the Digistore24 support link on your order receipt. Either route works and both result in the same full refund of $19.90 USD.

Statutory rights

This policy is offered in addition to any rights you have under consumer law in your country. It does not replace or limit them. Where local law grants a longer withdrawal period for digital goods, that period applies.

Fair use

The policy is unconditional and we honour it. We reserve the right to decline future purchases from an account that repeatedly buys and refunds the same product.

Chargebacks

If something went wrong, email us before contacting your bank. A refund from us is faster than a chargeback and we do not argue about it.

Contact

Refunds and any billing question: suporteselos@gmail.com. A person reads it.