One address, read by a person, answered within two business days.
Try a different browser first, then email us. We resend the file manually and it takes a few minutes.
Check spam and any promotions tab. If it is not there, send us the email address you used at checkout and we will find the order.
Write "refund" and send it from the address you bought with. That is the whole process. See the refund policy.
One purchase covers one person. If you want it for a team, email us with how many people and we will send a licence that covers all of them at a lower price per seat.
If a prompt worked unusually well, or one of them is wrong, tell us. Both kinds of message shape the next edition, and corrections get credited if you want them to be.